Shipping Information

We use Australia Post to ship all items. A tracking number will be emailed to you with a confirmation of shipping. We ship goods within 48 hours . Please use your tracking number for an estimated time of arrival. 

If you believe you should have already received you purchase, please contact Australia Post with your tracking number. If you need additional information please email admin@anjelms.com.

 

Return Policy

Returns and Exchanges

We will gladly offer an exchange on our products for colour or size, provided we have the required item in stock. We will accept returns for faulty products, however we are unable to refund for the incorrect choice. We can instead offer an exchange. All refunds and exchanges are at the discretion The ANJELMS Project.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email anjelms@anjelms.com  should you need to exchange or return an item.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with all tags attached. All exchanges and returns are at the cost of the customer.

  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@anjelms.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items may be exchanged, provided we have the alternate item in stock and at the same sale price.

 

Shipping

To return your product, you should mail your product to: The ANJELMS Project, 72 Watkins Street, White Gum Valley, WA 6162. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.